I waited more than three weeks to hear back from the city of Ottawa after filing a 32 page complaint clearly defining several breaches of the Salvation Army’s contractual agreements that have resulted in deplorable living conditions for anyone subject to living there. And Deanna wants to talk to Me about My ‘placement’ at the Salvation Army over the phone? Really?! Not one Word expressing sympathy for the conditions I was subject to or what is being done to ensure that clients are immediately relieved of these deplorable circumstances and living conditions.
If I hadn’t already received a second e-mail from Deanna, I would say that her reply to My complaint is the worst fail I have ever seen. Unfortunately, her second letter trumps it.
The Common Law is what I teach, and the Common Law is the Supreme Jurisdiction of Law, and the Highest Authority of Law. This is what should happen when One receives a Letter of Complaint:
Every Common Law Case begins with a Letter of Complaint. Typically, the recipient of the Complaint should respond to each of the allegations (Claims) made in the Letter of Complaint individually. If the recipient is disputing the claim(s), then they provide the appropriate information to support their dispute. If the recipient of the complaint can successfully prove they are not responsible, liable, or that the claims are false, then the matter is resolved. If the defendant cannot successfully dispute the claims or liability, then the injured party (complainant) is entitled to compensation, and the two parties endeavour to reach a favourable resolution. If the two parties are unable to reach an amicable resolution, then the matter is brought before a Judge or Justice for conflict resolution. Court is always a last resort, and generally, the least favourable outcome for both parties.
This little pre-amble to My response to Deanna’s letter is as much for Deanna as it is for the rest of My audience. Generally, in conflict resolution, if the defendant of the complaint is guilty, they should be as kind and accommodating as is reasonably possible. The last thing One would want is to further antagonize the situation.
Deanna’s response to My complaint indicates one of two things: either she has no Idea how to properly respond to a Letter of Complaint, or she believes those subject to the conditions outlined in My Letter are not entitled to any kind of explanation or compensation.
Without further ado, here is My reply to Deanna’s e-mail: