I didn’t hold back when I described how poorly Deanna Vecchiarelli handled My first Letter of Complaint to the city of Ottawa, and I did say that I would share Rachel Ladouceur’s Letter of reply to My complaint so that I could Give an example of how One should respond to a Letter of Complaint. Rachel’s public relation skills are a considerable improvement upon Deanna Vecchiarelli’s Letters. Her reply reads as follows:
My name is Rachel Ladouceur and I work for the City’s Housing Services. The purpose of my e-mail is to inform you we have received your complaint. In reading the details, I’m sorry to hear about your recent experiences , and thank you for reaching out to us. I’m currently in the process of looking at this matter further and will get back to you as soon as possible. In the meantime, should you have questions please feel free to contact me.
Rachel’s official title is ‘Strategic Programs and Project Manager’, and although the letter isn’t perfect, it is a considerable improvement over Deanna’s (and I’m sure Deanna is taking notes). Technically, a formal letter should include My name and title in the address, or in lieu of such, Dear ‘Sir’, is typically considered appropriate. The Word ‘Sir’ is considered an ‘Honourable’ title in a Common Law jurisdiction (think Knights). Rachel’s letter is a more informal, casual response, but she appears to be taking the matter more seriously. Time Will tell.
I have two Letters I have Writ in response to these e-mails and Will update My Blog with them shortly.